"Now AT&T is turning to AI in an attempt to protect us from the spammers and scammers who tie up our phones. Also: I unlocked hidden menus on my iPhone and Android with 14 secret codes Rolling out as a test to select customers throughout 2025, the new AT&T digital receptionist will act as an automated call screener. Instead of you trying to decide whether to answer, this assistant will pick up the call itself."
"The digital receptionist will answer an incoming call on your behalf, posing such questions as "Who may I say is calling?" or "What is this in regard to?" If the caller checks the right boxes, then the call is passed through to you. If the call concerns something that the AI is equipped to handle itself, such as taking a message or accepting a delivery, it may be able to complete the conversation on its own."
"If the call concerns something that the AI is equipped to handle itself, such as taking a message or accepting a delivery, it may be able to complete the conversation on its own. OK, but what if the caller refuses to identify themselves, it's a wrong number, or the call doesn't meet your criteria? In those cases, the receptionist will either hang up or take a message. As the initial interaction plays out, you can view a live transcript of the conversation a"
AT&T will roll out a digital receptionist in 2025 as a test for select customers. The system uses voice-to-voice and agentic AI to answer incoming calls and ask callers questions to determine whether they are human, bots, urgent, or meeting user-established criteria. If callers provide acceptable responses, calls pass through to the user. The AI can complete certain interactions itself, such as taking messages or accepting deliveries. If callers refuse to identify themselves, are wrong numbers, or fail criteria, the receptionist will hang up or take a message. Users can view a live transcript of the initial interaction.
Read at ZDNET
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