The 2025 CLOC Global Institute highlighted the transformative impact of AI on legal operations. Attendees expressed concerns about AI diminishing roles but recognized its potential to enhance operations. Conversations focused on the necessity of human skills in a landscape increasingly influenced by technology. Moreover, there was a shift in perception, with legal ops professionals seeking to leverage AI to improve their value in the business, signaling a proactive approach rather than reactive support. The conference underscored a collective embrace of AI as an immediate reality, reshaping the future of legal departments.
I wondered if legal ops was struggling to find its place in a post-AI world.
AI and the changes it may bring weren't being thought of by most CLOC members as a future problem but a present reality.
There was lots of talk about the need for human skills in the legal ops matrix.
The people I talked to were asking how they could best use AI today to improve legal ops value.
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