"The picture the company paints of the modern office worker is someone who's juggling a growing number of AI systems -- as more get added, it becomes increasingly difficult to manage them all. Instead, ServiceNow is offering to help by telling those workers to simply drop the juggling act and let their own AI software pick up where they left off."
""AI Experience from ServiceNow is addressing one of the biggest challenges enterprises face today: fragmented, clunky user experiences that slow down work," Amy Lokey, the company's Executive Vice President and Chief Experience Officer, said in a statement. "By creating a unified, contextual, and intuitive AI Experience for the enterprise, we're putting AI into the flow of work." ServiceNow is promoting its new service to industries like customer service and sales, promising productivity gains for employees."
ServiceNow introduced AI Experience to make internal AI tools accessible through a single, intuitive user interface. The platform addresses fragmented and clunky user experiences that slow down work by unifying contextual AI tools into the flow of work. AI Experience includes two agent categories, Voice Agents and Web Agents, expected by the end of the year. The agents automate manual, repetitive tasks such as scanning tickets, flagging patterns, and recommending response plans. The automation aims to let employees focus on complex decisions and real-time improvements while improving productivity in areas like customer service and sales.
Read at ZDNET
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