"FDNY ambulances are taking longer to reach life-threatening medical emergencies for the fourth consecutive year, according to the city's latest Mayor's Management Report, with union leaders blaming chronic understaffing and a lack of investment by City Hall. The data show ambulances took an average of 11 minutes and 21 seconds to respond to life-threatening emergencies in fiscal year 2025 - up 29 seconds from 2024 and nearly two minutes longer than in 2021, when the average was 9 minutes and 34 seconds."
"In fiscal 2025, the city's "street doctors" handled 1,615,531 emergency medical incidents - 227,488 more than in 2021, averaging about 4,400 calls a day. Life-threatening emergencies dropped slightly, by 2%, from 633,361 to 620,467, but the volume remains well above 2021's total of 515,558."
""They're posting what the average [response time] is, which is 11, but they're not telling you that sometimes people wait 20 to 30 minutes for the high-priority calls and sometimes hours for the low-priority calls," Barzilay said."
Ambulances averaged 11 minutes 21 seconds to reach life-threatening emergencies in fiscal 2025, an increase of 29 seconds from 2024 and nearly two minutes longer than 2021's 9 minutes 34 seconds. Total emergency medical incidents in fiscal 2025 reached 1,615,531, an increase of 227,488 over 2021, averaging about 4,400 calls per day. Life-threatening emergencies fell 2% to 620,467 but remain higher than 2021's 515,558. Union leaders blame chronic understaffing and lack of investment in ambulances and personnel. Some high-priority calls can wait 20 to 30 minutes and low-priority calls sometimes hours. EMS attrition rate reported at 70%.
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