"There's a lot of fear about AI replacing human workers, but Box CEO Aaron Levie isn't worried. He said it's one of the biggest misconceptions about AI. While fewer workers may be needed in certain roles, Levie said AI productivity gains could lead to companies growing faster, causing them "to actually hire more people in either that function or other functions," Levie said."
"As AI increases efficiency, there will be a greater need for human workers in some sectors, he said. Levie said that a job may not go away just because tasks can be automated. "It means actually the demand for the services in that area might actually explode as a result of making that space more efficient," Levie said."
"One sector that Levie predicts will grow in importance will be sales. While the initial email that gets sent out about a new product or campaign may get automated, customers who are interested will want to talk to a human to learn more, he said. "You want to interact with somebody and know that you can really trust that person to do the thing that they're saying they're going to do," Levie said."
AI productivity gains can enable companies to grow faster and hire more people across functions even if specific tasks are automated. Efficiency improvements may reduce headcount in some roles while expanding overall demand for services in those areas. Roles that require personal relationships or deep domain expertise will remain difficult to automate and are likely to expand. Sales is expected to grow because initial outreach can be automated but interested customers often seek human interaction and trust. Healthcare and professional services requiring human contact and specialized judgment are likely to see increased demand as AI amplifies productivity. Overall, task automation can increase sector demand rather than simply eliminate jobs.
Read at Business Insider
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