"The UK outsourcing provider launched the CSPS portal on Monday after winning a £239 million ($318 million) contract in November 2023. Since launch, scheme members have experienced unrecognized passwords and usernames after they had created new accounts. They endured broken and circular links while the website appeared unfinished and untested, with headers and other features displaying dummy text. Crucially, some were unable to enter important information, such as pension beneficiaries."
""We are aware of the issues people are having as there have been lots of complaints from our members. PCS officials have urgently taken the issue up with Civil Service Pension Scheme who have advised us that Capita Pensions are taking remedial action through seeking support from Microsoft and deploying additional staff resources.""
"The new service went live on 1 December as part of the largest ever on-time transition of a public sector pension scheme in the UK. There were teething problems with the website during the day on Monday 1 December, but we worked quickly with our partners to fix the issues, and we are happy to confirm that by the end of Wednesday, 23,500 members had succeeded in registering on the site. Microsoft is one of several technology partners on this contract."
Capita launched the Civil Service Pension Scheme (CSPS) portal after winning a £239 million contract in November 2023. Users reported unrecognized passwords and usernames, broken and circular links, unfinished pages with dummy text, and inability to enter key information such as pension beneficiaries. The public sector union PCS and CSPS confirmed union recognition for staff administering the schemes. Capita is seeking remedial support from Microsoft and adding staff resources. Capita reported that teething problems were addressed and that 23,500 members had registered on the site by the end of Wednesday after the launch.
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