"Using AI to revamp how cafes operate The revamp includes an AI-powered automated inventory counter that is in the process of being rolled out to all company-owned stores in North America by the end of September. Other initiatives include an AI assistant for baristas, a new point-of-sales system, and a queuing algorithm meant to help baristas sequence orders during rush hour."
"Lefevre didn't respond to a request for comment Thursday night. On Thursday, the company said it would close underperforming stores in the United States. Its overall company-owned U.S. and Canada store count is expected to drop by 1%, with several hundred stores expected to close by the end of the 2025 fiscal year. It also said 900 non-retail roles would be eliminated, with affected employees being notified Friday."
Deb Hall Lefevre resigned as Starbucks chief technology officer and planned to retire. Ningyu Chen, formerly senior vice president of global experience technology, was named interim CTO. Starbucks announced a second round of deep corporate role cuts and plans to close underperforming U.S. stores, expecting a roughly 1% decline in company-owned U.S. and Canada locations and several hundred closures by the end of fiscal 2025. The company will eliminate 900 non-retail roles. CEO Brian Niccol is pursuing a tech-led turnaround called Back to Starbucks that includes AI initiatives such as automated inventory counters, an AI barista assistant, a new point-of-sale system, and a queuing algorithm.
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