""If you look at the core of what we do well, it's being able to synthesize human expertise and information into judgment that can be served back to professionals.""
""The delivery mechanism for how that expertise is delivered is evolving right now. Traditionally, it's been delivered via software. But it's increasingly delivered via agents, or agents plus software.""
""Hron points to several key agentic achievements at Thomson Reuters, including the AI-powered legal research tool Westlaw Advantage and the firm's Deep Research agent that reviews insights and strategizes as a researcher would.""
AI agents are set to influence every professional role, prompting companies to adopt either off-the-shelf software or develop in-house tools. Professionals should seek best practices for utilizing these agents. Joel Hron from Thomson Reuters Labs emphasizes the importance of synthesizing human expertise with AI technologies. He highlights the evolution of delivering expertise through agents and mentions successful tools like Westlaw Advantage. Hron shares four lessons for building trustworthy AI systems, emphasizing the need for measurement, collaboration, and experimentation in this evolving landscape.
Read at ZDNET
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