What Twilio's CFO learned about management from spending nearly 20 years at GE | Fortune

"In an agentic AI world, she describes Twilio as the "connective tissue," or "nervous system," for AI agents: large language models provide the intelligence, data platforms provide the context, and Twilio orchestrates the conversations between businesses and customers."

"Most people interact with Twilio every day without realizing it, Viggiano said. "Every time your Uber driver calls or texts you, that's all through Twilio's platform," she said. The company, valued at roughly $30 billion, entered the quarter with momentum: Q1 revenue rose 20% to $1.41 billion, organic growth accelerated to 16%, and the company raised its full-year outlook while generating record non-GAAP operating income."

"Viggiano's view of the CFO role was formed long before she became finance chief at Twilio in 2023. Before joining the company in 2019, she spent nearly two decades at General Electric, moving through finance roles that included chief of staff to the CFO and financial planning and analysis leader for GE Energy. She also graduated from GE's Financial Management Program and Corporate Audit Staff program."

""I grew up in GE, and GE has an amazing finance development program," Viggiano said. "So many people focused on developing me and mentoring me, and I know I wouldn't be in the seat if that wasn't the case.&quo"

Twilio provides tools that let companies integrate voice, video, text, email, and other communication channels into products. Twilio is evolving beyond communications to increase interaction value in the age of AI. In an agentic AI world, large language models supply intelligence, data platforms supply context, and Twilio orchestrates conversations between businesses and customers. Twilio’s platform is used in everyday interactions, such as when an Uber driver calls or texts a customer. Twilio entered the quarter with momentum, including 20% revenue growth to $1.41 billion, organic growth of 16%, and raised full-year outlook alongside record non-GAAP operating income. The CFO role is shaped by nearly two decades at General Electric, including finance development and mentoring programs.

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