An East Bay couple experienced a disastrous hotel stay at the Golden Nugget in Vegas when their room's ceiling began leaking. They suspected the leak contained raw sewage, prompting distress as water cascaded into their room during their first night. Despite their attempts to seek help from hotel staff, initial responses were inadequate. After media involvement, the hotel eventually changed its stance. The couple described the ordeal as traumatizing, with significant emotional and physical discomfort.
After midnight on the couple's first night at the hotel, Pitt heard dripping from the bathroom and was covered in leaking water from the ceiling. Waters saw a massive waterfall coming into their room, which smelled like fecal matter.
Pitt called the front desk for assistance, but the staff member only reacted with dismay, without providing adequate help to resolve the situation.
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