"SAP's central message at Sapphire 2026 is clear: the company wants its software to execute business processes autonomously rather than merely recording the results of human work. More than 50 Joule assistants manage over 200 specialized agents across finance, supply chain, HR, procurement, and customer experience. The new SAP Business AI Platform combines the SAP Business Technology Platform, SAP Business Data Cloud, and SAP Business AI into a single managed environment. At its core is the SAP Knowledge Graph."
"That sounds impressive. The underlying data ambition is also truly strong; SAP has fifty years of business-critical process data in a single integrated system. No other vendor has finance, supply chain, procurement, HR, and production so deeply interconnected. But that's where it ends."
"In April 2026, the company quietly published an updated API policy. Section 2.2.2 of API Policy v4/2026 explicitly prohibits the use of SAP APIs by AI systems that independently schedule or execute calls. In plain language: external AI agents are no longer allowed to use SAP APIs."
"CEO Christian Klein tried to calm the situation by stating that customers do not have to pay for access to their own data. But verbal assurances and contractual obligations are two different matters at SAP. Meanwhile, the policy remains the same: external AI agents are not allowed to use SAP APIs."
SAP presents the Autonomous Enterprise as the future of enterprise software, aiming for software that executes business processes autonomously rather than only recording human work. More than 50 Joule assistants manage over 200 specialized agents across finance, supply chain, HR, procurement, and customer experience. The SAP Business AI Platform combines the SAP Business Technology Platform, SAP Business Data Cloud, and SAP Business AI into a single managed environment, centered on the SAP Knowledge Graph. SAP also emphasizes its integrated, business-critical process data across functions. However, SAP’s updated API policy prohibits external AI systems from using SAP APIs to independently schedule or execute calls, limiting external agent access despite assurances about customer data access.
Read at Techzine Global
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