"Many new entrepreneurs buy software believing that it will be plug and play. However, software onboarding is a complex process and something that takes a long time, especially when you factor in things like the need to train multiple employees. Unfortunately, a lot of SAAS platforms also have poor onboarding processes. While they might provide a minimum level of support, they really give you the assistance you need to implement effective solutions in your enterprise at scale."
"One of the most shocking facts about software implementation is that only a small minority of organizations are really prepared for what comes next after onboarding. Usually, this is because the onboarding process itself is insufficient or ineffective in training how to use software. The other reason has to do with the complexity of the software and the long learning curve."
"Another critical fact about software onboarding is that when it's done correctly, it can increase retention by more than 50% . A lot of organisations start with high usage during the initial stages of a software implementation. However, over time, staff fall off the bandwagon and eventually go back to old processes and workflows which aren't in the best interest of the company as a whole."
Many new entrepreneurs expect software to be plug-and-play, but onboarding is complex and time-consuming, often requiring training for multiple employees. Many SaaS platforms offer minimal onboarding support and lack the assistance necessary for enterprise-scale implementation. Only a small minority of organizations are fully prepared after initial onboarding because onboarding can be insufficient and software complexity creates long learning curves. Organizations frequently need in-house experts or HR-led ongoing training to ensure proper utilization. Investing in continued training increases employee satisfaction and commitment, encourages participation in new systems, reduces spotty coverage, and significantly improves long-term software adoption.
Read at London Business News | Londonlovesbusiness.com
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