"The tech draws on patients' medical claims, benefits information, and other data to offer on-demand answers to health-related questions. Included Health is tapping into a hot area in healthcare AI, where it's competing against other health startups as well as tech heavyweights. Alphabet's Verily released its own AI-powered app in October that allows patients to connect their medical records and ask a chatbot their health-related questions."
"Included Health has been scaling on the premise of personalizing how patients interact with their healthcare for over a decade. The company, which sells tech to about 300 employers and health plans to help patients better navigate their health benefits, tested its AI assistant for about 18 months to ensure its accuracy in smaller pilots before making it available to its entire employer base, CEO Owen Tripp said. "This can't be ChatGPT level of probability. It has to be precise," he said."
Included Health launched an AI-powered personal health assistant that uses patients' medical claims, benefits information, and other data to provide on-demand answers. The tool combines deeper health data with a network of human clinicians to aim for more precise, actionable guidance than general LLMs. The company tested the assistant for about 18 months in smaller pilots to validate accuracy before expanding availability to its employer customers. Included Health provides navigation technology to roughly 300 employers and health plans. The rollout places the company in direct competition with major tech firms offering consumer health AI tools.
Read at Business Insider
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