"MSPs contribute massively to the UK economy. According to the Government, the UK MSP market consists of an estimated 11,492 active providers, generating an annual combined revenue of £52.5 billion in 2022 and employing an estimated 294,350 full-time employees. While MSPs continue to play a key role for businesses across the country, the demands on today's channel community are continually evolving. Clients are navigating economic uncertainty, hybrid work, cyber volatility and compliance pressures."
"To stay competitive, MSPs must evolve from reactive problem solvers to proactive business enablers. Increasingly, that transformation is being powered by automation and artificial intelligence. Automation is now table stakes Automation is no longer optional for MSPs. Routine tasks like patch management, backup validation, alert monitoring, and software deployment have been automated across the board. What's changing now is the strategic application of intelligent automation, not just to improve efficiency, but to unlock new revenue streams and scale delivery without linear headcount growth."
MSPs provide critical digital infrastructure services for small and midsize businesses, handling protection, patching, and performance. The UK MSP market includes about 11,492 providers, produced £52.5 billion revenue in 2022, and employed around 294,350 full-time staff. Clients face economic uncertainty, hybrid work, cyber volatility, and compliance pressure, increasing expectations while budgets tighten. MSPs must transition from reactive problem solvers to proactive business enablers by adopting automation and AI. Intelligent automation enables scripting generation, testing, and refinement from natural language prompts, reducing turnaround, ensuring consistency, and freeing engineers for higher-value work across many customer environments.
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