"Frigidaire should have fixed your oven promptly under its warranty or offered a refund after repeated failed repairs. The Magnuson-Moss Warranty Act requires companies to honor warranties within a reasonable number of repair attempts, and four unsuccessful visits likely qualify. You did the right thing by documenting every interaction. A paper trail is so important in a case like this. I might have reached out sooner to one of the Frigidaire executive contacts. I list them on my consumer advocacy site, Elliott.org."
"Your case underscores the importance of conducting research before buying any appliance. It looks like your oven was on sale at Lowe's, and it's possible the retailer was trying to get rid of unwanted appliances because they were unreliable. Always do your homework, and if there's any doubt, it's better to move on. After all, you're going to be stuck with that oven for a while (even if it doesn't work right)."
A consumer purchased a Frigidaire wall oven that exhibits severe temperature swings, burning some batches and undercooking others. Frigidaire sent four technicians over two months; one was a no-show, one repairman had an inaccessible mailbox, and another admitted lack of understanding of the oven's technology. The consumer documented every interaction and contacted the California Department of Consumer Affairs and posted negative reviews, while Lowe's proved unhelpful after the return window. The Magnuson-Moss Warranty Act and California's Song-Beverly Consumer Warranty Act provide rights requiring reasonable repair attempts and potential refund or replacement after repeated unsuccessful repairs. Executive-level contacts and a paper trail can help secure a remedy.
Read at www.mercurynews.com
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