A visually impaired fan reported being denied entry to the VIP section of a concert, despite holding a valid ticket. Staff labeled her visual aid, a cane, as a 'health and safety risk' and refused her entry to the pitch area. She had previously informed staff of her mobility needs but received no response. To access the area, she surrendered her cane to maintain her ticketed rights. This decision impacted her confidence and independent mobility, making her feel dehumanized and disregarded by the staff as a person.
"They just automatically started talking to the ladies that were with me being like, 'she can't go down there, she can't go down there'."
"I gave up my cane so that I could have access to the pitch. As much as I can walk without it, it was more my confidence and my independence."
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