Harrow Council was found at fault by the Local Government Ombudsman for dismissing a mother's application for urgent transport for her seriously ill son. Despite co-signed clinical advice highlighting infection risks, the council claimed it lacked clinical evidence, wrongly denied the application, and improperly assessed the urgency due to the child's age. The Ombudsman ordered an apology and compensation, underscoring the importance of proper criteria in evaluating urgent medical needs. Harrow Council's failure to recognize the child's critical condition was a significant oversight in their process.
The council's refusal to consider the nurse's letter as clinical evidence highlights a significant failure in assessing urgent medical transport needs for the child.
The Local Government Ombudsman criticized Harrow Council for not applying the correct criteria regarding urgent transport, urging them to apologize and provide compensation for the oversight.
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