"The MTA's transition from MetroCards to OMNY marks a major technological shift for New York City transit. But as the system evolves toward automation and convenience, one question remains: Who gets left behind? For many older adults, especially those facing language and digital barriers, the rollout has brought confusion, anxiety, and new obstacles to accessing the public transportation they rely on daily for medical appointments, groceries, community programs, and social connection."
"Meanwhile, more changes are coming. In January 2026, fares will increase from $2.90 to $3, and from $1.45 to $1.50 for Reduced-Fare riders. At the same time, Mayor-elect Zohran Mamdani has pledged to make city buses fare-free, though cost and feasibility remain unclear. If New York is serious about equity and accessibility, OMNY must address the issues experienced by riders who depend on it."
"At a MetroCard Van event at Homecrest's Bensonhurst Older Adult Center, staff heard firsthand from older adults about the challenges they face with OMNY. Some reported trying to swipetheir new OMNY cards instead of tapping, while others were unsure if the beep and flashing light meant their fare went through. Without the MetroCard's familiar balance display, many were left guessing whether they had enough value or had just paid twice."
MTA's shift from MetroCards to OMNY requires riders to adopt contactless payment and ends MetroCard sales after Dec. 31, 2025. Many older adults face language and digital barriers that cause confusion, anxiety, and obstacles to accessing transit for appointments, groceries, programs, and social connection. Fares will rise in January 2026 from $2.90 to $3 and reduced fare from $1.45 to $1.50, while a mayor-elect pledge proposes fare-free buses. Community centers report common problems: tapping versus swiping, uncertainty about reader beeps and lights, and lack of balance display. MTA plans reader visual updates and online balance checks.
Read at City Limits
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