"Google has dropped a new artificial intelligence search feature that gave users crowdsourced health advice from amateurs around the world. The company had said its launch of What People Suggest, which provided tips from strangers, showed the potential of AI to transform health outcomes across the globe. But Google has since quietly removed the feature, according to three people familiar with the decision."
"The revelation comes as the company faces mounting scrutiny over its use of AI to provide millions of users with health information and advice. In January, a Guardian investigation found people were being put at risk of harm by false and misleading health information in Google AI Overviews. The AI-generated summaries are shown to 2 billion people a month, and appear above traditional search results on the world's most visited website."
"Days later, Google removed AI Overviews for some but not all medical queries. The company had said the launch of What People Suggest tool showed the potential of AI to transform health outcomes across the globe. In March last year at an event in New York, Google said it planned to expand medical-related AI summaries in search."
Google has discontinued What People Suggest, an AI feature that aggregated health advice from non-expert users worldwide. The company claimed the removal was part of routine search page simplification and unrelated to quality or safety issues. This decision follows significant controversy over Google's AI Overviews, which provide AI-generated health summaries to 2 billion monthly users. A Guardian investigation revealed these summaries contained false and misleading health information, prompting Google to remove AI Overviews for certain medical queries. The What People Suggest tool, launched in March at Google's Check Up event, was intended to connect users with people sharing similar medical experiences, though it ultimately proved problematic.
Read at www.theguardian.com
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