The article discusses the inevitability of conflict in workplaces and the importance of managing it effectively. The author, a former ad agency owner, emphasizes that conflict is not inherently negative; instead, it can be beneficial if approached correctly. By normalizing conflict and fostering an environment where healthy debates can occur, teams can enhance communication, build trust, and improve teamwork. The author shares personal experiences and suggests that with the right tools and processes, organizations can transform conflict into a catalyst for positive change.
Once I learned that I needed to manage conflict, not avoid it, I developed tools and processes that turned most conflicts into productive outcomes.
When it's managed with intention and clarity, conflict can lead to better communication, deeper trust and smarter teamwork.
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