The Social Security Administration (SSA) is abolishing its three-day hold policy on phone benefit claims to enhance processing efficiency, following findings that the fraud detection measures had little impact. When implemented, these checks slowed processing by 25%, flagging only two claims from over 110,000 as potentially fraudulent. The move aims to restore public service standards while still refining fraud detection methods. Claims previously subjected to the delay included retirement and survivors benefits, and the agency will continue to focus on higher-risk cases going forward, despite prior policy concerns influenced by public discourse around Social Security fraud.
The agency's new policy removes the three-day hold on phone claims, previously causing significant processing delays despite finding minimal fraud in claims.
With a mere 0.02% of claims flagged, the Social Security Administration is optimizing its anti-fraud checks to balance efficiency and beneficiary protection.
#social-security-administration #fraud-detection #claim-processing #public-service-improvement #policy-change
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