Waymo has made significant strides in the rideshare market, having captured 27% of San Francisco's market in just over a year and a half. The rapid adoption suggests that self-driving car services may become mainstream sooner than previously anticipated. The consistency and control offered by Waymo's autonomous rides provide users a unique experience compared to traditional ridesharing, such as Uber, where experiences vary widely. Waymo's vehicles, despite their high cost, promise a level of service that could lead to broader acceptance of self-driving technology in urban environments.
Waymo service, by contrast, is largely the same every time: same Jaguar SUV, same neutral smell, same mellow, ambient music.
Riders may feel more in control in a self-driving car... you control the music and don't feel judged by being on a call.
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