Erica Ortega, a Las Vegas mom dealing with illness in her family, had a tough day but found an unexpected silver lining during a visit to Panda Express. After struggling to get her kids to eat, she decided to order takeout. Despite technical difficulties with the app, she went to the restaurant, where kind staff helped her save money by suggesting a family meal instead of multiple large sides. The support from the Panda Express team helped turn her day around, making a difficult situation a bit brighter.
"I was like, 'I'll get whatever you want,' Ortega tells TODAY.com, joking that at that point, if they had requested lasagna from Italy, she would have made it happen."
"The cashier paused for a moment as she reviewed the order. She was like, 'Wait, I think if we do the family meal, it's going to be less expensive for you,' Ortega says."
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