In the latest episode of HBR On Leadership, Jane Sun, CEO of Trip.com, discusses her leadership strategies that have propelled the company to significant growth. Under her guidance, Trip.com has embraced AI to enhance customer experience and restructured workplace practices to support hybrid work and gender diversity. Sun emphasizes the importance of recruiting employees who embody integrity, competence, hard work, and curiosity in a large workforce. The episode provides valuable insights for leaders interested in talent acquisition, technology integration, and adapting to change in a global context.
"We started with looking for the talents with the right characteristics. So for me, integrity is always number one. Secondly, competence is number two. Hard working, number three, and curiosity, number four."
"We do give a written test for the candidates who are interested in working for Trip.com, and based on that, we will assign interviewers at different levels for different rounds of the interviews."
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