Console, founded by Andrei Serban, aims to transform IT helpdesk operations by automating routine tasks like password resets and app access through AI integration with Slack. Unlike competitors, Console offers quick deployment without replacing existing helpdesks, allowing teams to focus on strategic projects rather than mundane tasks. The technology can independently manage over half of helpdesk requests and intelligently integrates with user data to enhance support efficiency. As digital operations expand, the need for streamlined IT functions will increase, emphasizing the importance of such innovative solutions in the workplace.
Employees message Console on Slack and the startup's AI agent quickly responds to requests because it knows everything about the user, from their specific laptop model to the applications they have permission to use.
Console sees itself as an AI co-worker that uplevels existing helpdesk professionals. Serban even suggested that as companies digitize more of their operations, the IT function will become increasingly vital.
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