"ServiceNow has completed its acquisition of AI company Moveworks. It paid $2.85 billion for the startup, which was founded in 2016. With this move, ServiceNow is strengthening the agentic capabilities of its own platform. It will also breathe a sigh of relief, as the deal seemed to be off the table for a while. ServiceNow announced on Monday that the acquisition of Moveworks has been completed."
"The company is combining its workflow automation with Moveworks' front-end AI assistant and enterprise search technology. According to President Amit Zavery, the acquisition accelerates ServiceNow's vision of using AI for people in every part of the enterprise. At a more basic level, ServiceNow will be pleased that doubts surrounding the acquisition have been dispelled. In July, the antitrust watchdog in the United States appeared to be considering blocking the deal on competition grounds."
"ServiceNow provides workflow automation and AI governance, while Moveworks offers an accessible front end that allows employees to ask questions and take actions in plain language. Moveworks CEO Bhavin Shah emphasizes that the combination of the two parties enables scalable agentic AI solutions. ServiceNow announced the acquisition earlier this year and wants to position itself more firmly as an agent provider against Salesforce, Microsoft, Google, and others. The company is investing heavily to realize these ambitions across the entire IT stack."
ServiceNow completed the $2.85 billion acquisition of Moveworks, integrating Moveworks' front-end AI assistant and enterprise search with ServiceNow's workflow automation and AI governance. The acquisition strengthens ServiceNow's agentic platform capabilities and accelerates its vision of applying AI across the enterprise, according to President Amit Zavery. U.S. antitrust scrutiny had created uncertainty, including a "second request" for information and concerns about competition, but those doubts were dispelled. Moveworks brings an accessible natural-language interface that lets employees ask questions and take actions. The combined offering positions ServiceNow to compete more directly as an agent provider against Salesforce, Microsoft, Google, and others.
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