
"around 10% of bookings"
"What's hard about multicity [itineraries]is not all airlines can handle all the itineraries you can throw at them,"
"Some airlines have partnerships and can sell one ticket that covers the whole journey, or you can construct itineraries where one airline can fulfill all the routes,"
Booking complex multicity international trips involves many variables such as different airlines, ticketing levels, and multiple confirmation codes. Navan launched a major upgrade to its multicity booking process to simplify constructing itineraries that previously required separate tickets and manual management. The upgrade represents a substantial engineering improvement aimed at making complicated bookings easier and smoother for frequent travelers. Multicity itineraries represent roughly 10% of bookings on the platform. The core technical challenge stems from airline limitations and partnership rules that determine whether a single ticket can cover an entire journey or multiple tickets must be issued.
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