Jonathan Arthur and his wife Xun Sun experienced a troubling incident at Shanghai Pudong Airport when they were denied boarding for their flight to London due to insect bites on their son Joseph's leg. Despite the bites being minor and treated with ointment, airline staff insisted they secure a medical clearance, fearing the bites were linked to a peanut allergy. The family expressed their frustration over the situation, feeling wrongly treated and stranded, eventually rebooking with another airline that did not require such documentation.
The check-in desk assistant was concerned about the insect bites on Joseph's leg, which led to a medical hotline consultation that resulted in their denial to board the flight.
Jonathan Arthur described the situation as feeling 'like criminals' as they were escorted away from the boarding gate due to a misunderstanding of their son's insect bites.
Collection
[
|
...
]