NatWest has issued an apology after its mobile banking app experienced significant outages, affecting over 3,000 customers in the UK. The issues began around 0910 GMT, leaving many users locked out of their accounts. Despite these problems, NatWest reassured customers that its online banking and card payment systems remained operational. The bank is currently unable to provide a timeline for resolving the app issues, marking another event in a series of banking outages that impacted 1.2 million users in the UK in 2024 according to recent data.
NatWest has expressed its apologies as thousands of customers faced issues with its mobile banking app, highlighting ongoing challenges in banking services in the UK.
The bank confirmed that while the mobile app was down, other services, including online banking and card payments, remained functional, which may ease some inconvenience for users.
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