"The contributor had cancelled her order, and received a refund, but then it was delivered, bringing along with it a moral dilemma. Or maybe not, depending on your morals. I genuinely have never stolen in my life, I tend to follow rules, she explained, adding slightly confusingly, I wouldn't even do a U-turn if there was a no entry sign."
"and others asking the original poster how she could sleep at night if she didn't fess up. To clarify, The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 state that in circumstances such as these, the merchandise still belongs to the trader so you should attempt to give it back. This includes items not meant for you, sent to you twice, or if there are extras."
A shopper cancelled an order, received a refund, but the groceries were still delivered, creating a dilemma about keeping roughly £300. Opinions split between keeping the goods—arguing a large retailer will not miss £300 and accounting errors are not the customer's fault—and returning them, equating keeping the goods to shoplifting and questioning conscience. Many responders said they would treat a small business differently. Consumer Contracts Regulations 2013 require attempting to return such merchandise because ownership remains with the trader. Most respondents thought the customer was unlikely to be caught if she stayed silent.
Read at www.theguardian.com
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