"Despite completing its rollout of a new case management system, Home Office caseworkers are still referring back to data in a 25-year-old legacy system when processing asylum claims, according to a public spending watchdog. The National Audit Office (NAO) also found problems with the data input on the newly implemented system, Atlas, that are delaying decisions. Atlas was developed to digitize and automate routine tasks, and streamline the process."
"The current cost of supporting people seeking asylum is "disproportionately high" at £4.0 billion in 2024-25 largely driven by long delays and backlogs. The Home Office had previously agreed to migrate from its legacy system, Casework Information Database (CID), in 2020, but staff continue to refer back to the officially decommissioned system and there is evidence of case "identifying numbers from that system still being used.""
Home Office caseworkers continue to use data from a 25-year-old legacy system, CID, when processing asylum claims despite rollout of Atlas. Data input errors and omissions in Atlas are causing time-consuming follow-up and delaying decisions. Some teams maintain additional spreadsheets because Atlas lacks required functionality for managing workloads. The cost of supporting people seeking asylum reached £4.0 billion in 2024-25, driven largely by long delays and backlogs. CID was introduced in 2000 and elements such as case identifying numbers remain in active use.
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