"Derek Ritchie, 63, was informed in March by scheme administrators that his payments had been miscalculated since 2014. In a letter, they apologised for any inconvenience and told him he would need to repay 25,000 by bank transfer or in instalments. Ritchie (not his real name) asked for an explanation that he says he did not receive. Three months later he was threatened with legal action if he did not start his refund payments."
"MyCSP, which was appointed to manage civil service pensions on behalf of the Cabinet Office, admitted in 2019 that it was trying to claw back 2.7m of overpayments from more than 2,000 pensioners. The errors had come to light during a major review ordered by the Cabinet Office. However, the review failed to spot the overpayments to Ritchie. Instead, they rose from about 200 a year to 4,000."
Derek Ritchie, a 63-year-old retired civil servant, was told his pension payments had been miscalculated since 2014 and was ordered to repay 25,000. Scheme administrators apologised and offered repayment by bank transfer or instalments but provided no adequate explanation and later threatened legal action. The repayment demand triggered depression and anxiety and forced him to consider returning to full-time work; his monthly income was reduced by 13% with a potential further 15% deduction under a payment plan. MyCSP acknowledged attempting to recover 2.7m from over 2,000 pensioners after a review, while overpayments rose sharply amid outsourced administration.
Read at www.theguardian.com
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