Some customers who picked up their Nintendo Switch 2 preorders at GameStop reported damaged screens caused by staples used in packaging. The incident was said to be isolated to one store, with GameStop taking quick action to address the issue by investigating and offering replacements. The placement of the console within packaging may have contributed to the damage as staples could puncture the screen upon opening. GameStop has since assured customers of their commitment to resolving this unusual problem.
Reports of damaged Nintendo Switch 2 screens due to staples were isolated to one GameStop store, prompting the company to offer replacements and investigate the issue.
GameStop has addressed the issue by saying that replacements have already been offered, and they will ensure customers are satisfied with their purchase.
Customers have begun sharing images of their Switch 2 screens damaged by staples and reported their experiences online, leading to a company response.
The proximity of the console's screen to the top packaging flap may have led to the staple issue, impacting some customers' preorders.
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