"Royal Mail says it may pause deliveries if a property "does not provide a safe delivery point," which includes hazards at the front door such as obstructed steps, loose paving, poor lighting or an access route that can't be safely reached. Over the festive period, when postal workers make significantly more doorstep visits, simple changes at the entrance of a home can make a big difference to safety."
"Royal Mail's official Delivery Exceptions page makes clear that delivery may stop where a property "does not provide a safe delivery point," listing health and safety, insecurity, difficulty of access, customer request and public holidays as grounds for non-delivery. This means hazards such as blocked paths, unstable steps, unlevel gardens, obstructed driveway gates, poorly lit areas or renovation-related access problems may all fall within its "difficulty of access" criteria if they prevent safe delivery."
"In its dog-safety information, Royal Mail confirms 2,197 dog attacks on staff in the year to 31 March 2025, with some resulting in "permanent and disabling injuries." Almost half of all attacks (46%) occurred at the front door, with many others taking place in gardens and driveways. Royal Mail warns: "Even the most lovable dog can be a danger to postal workers. Dogs are territorial by nature and if they feel they need to protect their family, they can become unpredictable.""
Royal Mail may suspend deliveries when a property does not provide a safe delivery point, citing health and safety, insecurity, difficulty of access, customer request and public holidays as reasons for non-delivery. Hazards that can trigger exceptions include blocked paths, unstable steps, loose paving, unlevel gardens, obstructed driveway gates, poor lighting and renovation-related access problems. Deliveries can be paused until a safe access route and delivery point are provided. Dog attacks remain a significant risk, with 2,197 attacks reported in the year to 31 March 2025 and 46% occurring at the front door. Households are urged to secure pets before opening.
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