#ai-drive-thru

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#restaurant-expansion #southern-cuisine #gen-z-marketing #fast-food #ai-voice-technology #automation-failures
Food & drink
fromBusiness Insider
17 hours ago

I'm the CEO of Bojangles. Gen Z is key to helping us expand beyond our Southern roots.

Bojangles is expanding nationally while combining scratch-made Southern food with AI-driven drive-thrus and hospitality-focused service to attract Gen Z and broader markets.
Artificial intelligence
fromZDNET
1 month ago

AI is returning to Taco Bell and McDonalds drive-thrus - will customers bite this time?

Fast-food chains are retreating from fully automated AI order-taking after glitches, and shifting toward supervised AI voice tools to assist human workers.
fromFuturism
1 month ago

Taco Bell's Attempt to Replace Drive-Thru Employees Is Not Going Well

"We're learning a lot, I'm going to be honest with you," Taco Bell chief digital and technology officer Dane Mathews conceded to the Wall Street Journal , in what sounded like an awfully weary tone. The response on social media suggests that most customers probably don't want their drive-thru to "surprise" them. At best, there 's short-lived amusement in messing with the AI with outrageous requests, like "18,000 cups of water." At worst, customers just get annoyed or weirded out .
Artificial intelligence
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