#ai-driven-automation

#ai-driven-automation

The work, however, didn't vanish with them. Tasks once handled by junior engineers-like writing and testing code, fixing bugs, and contributing to development projects-were absorbed by senior staff, often with the assumption that AI would make up the difference.And while AI has sped up the velocity of shipping code and features, there are fewer people to do tasks like designing, testing, and working with stakeholders, which AI has zero grasp on.

IT service was built to bring structure to chaos. But for many organizations today, it's become a source of it. The ticket queues keep growing. Processes feel rigid. And employees often feel frustrated by systems that seem stuck a decade behind. The numbers reflect this pain, with 40% of organizations either replacing or re-implementing their IT service tools in 2025. This is a clear sign that the model is cracking and needs to be reimagined.

Scratch my back and I'll scratch yours. OpenAI says that it has taken an undisclosed ownership stake in Thrive Holdings, the management-focused offshoot of private equity heavyweight Thrive Capital, which itself is a major investor in the ChatGPT maker. "This partnership with Thrive Holdings is about demonstrating what's possible when frontier AI research and deployment are rapidly deployed across entire organizations to revolutionize how businesses work and engage with customers," Brad Lightcap, COO of OpenAI said, according to a canned statement that accompanied the news.

EliseAI Raises $250M in Series E funding New York City-based EliseAI is focused on automating systems in healthcare and housing. For healthcare, it offers a platform that automates conversations with patients over voice, email, text and chat. It also helps schedule appointments with doctors, and sends alerts about billing and payment. Its Series E round was led by Andreessen Horowitz (a16z) and included participation from Bessemer Venture Partners, Sapphire Ventures and Navitas Capital.

When people envision the future of work, they picture cleaner dashboards, sleeker interfaces, and smarter notifications. But here's what teams actually need: software that doesn't just help them manage work, it executes the work. Over the past two decades, we've built robust systems to track, assign, and visualize tasks, and they've transformed how teams operate. But even the most organized teams still face the same fundamental challenge: They're managing work, not eliminating it.

Rising customer expectations are prompting organizations to adopt agentic AI, which provides faster, smarter, and more personalized customer service experiences.