It is completely unjust that many pet owners feel not only unhappy with the service and treatment received by their vet when their pet is taken ill, but also lack the means to make a complaint that will be properly investigated.
In addressing customer service issues, the Financial Services and Pensions Ombudsman reported that banks were responsible for over half of all complaints last year, indicating a significant need for improvement in the sector.
Hong Kong's Consumer Council has highlighted a troubling surge in educational course complaints, with 94 reports received within just two months, prompting a call for industry transparency and accountability.