#cross-functional-alignment

#cross-functional-alignment

I walked into a quarterly business review, confident in our marketing metrics. We were hitting or surpassing every KPI, and I presented our achievements with pride. My CEO made a statement that stopped me in my tracks: "Marketing success means nothing unless the company as a whole is winning." That moment was a turning point.

In many organizations, the marketing department is responsible for developing and maintaining a strong brand identity, and by extension, the experience external parties have with that brand. But delivering a great brand experience doesn't rest squarely on the marketing team's shoulders-every department is responsible for upholding a consistent image across every customer touchpoint, but they may not always know the best ways to do that.