Salesforce sees Agentforce as the answer to pressure on the SaaS market
Salesforce positions Agentforce as a growth engine for SaaS, claiming AI agents strengthen rather than undermine the SaaS model while competing directly with ServiceNow in IT services.
Salesforce CEO declared victory over flagging software sales
Salesforce launched Agentforce IT Service, winning 180 customers including ServiceNow defectors, positioning agentic AI as a growth driver amid SaaS market concerns.
Salesforce enters ITSM market, will ServiceNow regret its CRM move?
Salesforce launched Agentforce IT Service, a full ITSM solution on the Agentforce platform, expanding Service Cloud capabilities and directly challenging ServiceNow.
