fromComputerworld
1 day agoEmployees overtrust humanlike AI, ignoring its flaws
Only 40% of organizations invest in "trustworthy AI," or AI with guardrails. Yet, those investing the least view genAI as 200% more trustworthy than traditional, proven machine learning - despite the latter being more established and having greater reliability and explainability. "Our research shows a contradiction: that forms of AI with humanlike interactivity and social familiarity seem to encourage the greatest trust, regardless of actual reliability or accuracy," said Kathy Lange, research director of the AI and Automation Practice at IDC.
Artificial intelligence