The pilot scheme implementing Microsoft Copilot in the public sector has resulted in significant time savings for civil servants, averaging 26 minutes daily over three months among more than 20,000 participants. This equates to about two weeks of annual work time freed up, enhancing efficiency in tasks such as email summarization, record updates, and report preparation. Technology Secretary Peter Kyle emphasized the productivity gains and improved citizen support made possible by AI. Success stories include aiding a self-employed user in optimizing her business tasks through Copilot, showcasing tangible benefits for public service.
Whether it's helping draft documents, preparing lesson plans, or cutting down on routine admin, AI tools are saving civil servants time every day. That means we can focus more on delivering faster, more personalized support where it really counts.
Using Copilot, I was able to help a self-employed customer - Customer X - revitalize her small business. Together, we created tailored social media posts to boost her online presence and used AI to identify cost-saving opportunities.
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