"JPMorgan Chase, the largest U.S. bank, describes a clear vision for a new world of omnipresent AI agents: "Every employee will have their own personalized AI assistant; every process is powered by AI agents, and every client experience has an AI concierge.""
"What these and many other large organizations realize is that agents don't just answer questions, like an AI-powered search engine or simple chatbot. They complete real work by planning tasks, taking actions and checking results to achieve a goal."
"The result is a growing climate of fear about AI job insecurity. FOBO- fear of becoming obsolete-is now a thing. A recent survey by consultancy KPMG found that 52% of workers report they are concerned that AI could eventually take their jobs. And some are fighting back. In another survey, nearly one-third said they are actively sabotaging their company's AI strategy."
"To make matters worse, some of these AI agents are going rogue, deleting data or executing other unintended actions."
Large organizations are rolling out AI agents that act as assistants, schedulers, learning coaches, and customer concierges. JPMorgan Chase envisions personalized AI assistants for every employee, AI-powered processes, and AI concierge experiences for clients. Walmart applies agent-based systems in retail by using supervisor agents to assign tasks to subagents for customers, in-store employees, and other business functions. Agents are not limited to answering questions; they plan tasks, take actions, and verify results to reach goals. Workers report fear of job loss, with many concerned AI could eventually take their jobs and some actively sabotaging AI strategies. Additional risks include agents going rogue by deleting data or performing unintended actions.
Read at Fast Company
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