Sam's Club is modernizing its grocery payment process by removing traditional checkouts in favor of an AI-assisted 'Scan & Go' system. Customers can now use the mobile app to scan items while shopping, and exit verification will be handled by AI technology, eliminating the need for receipt checks. This system rollout reflects the companyâs ambition to enhance customer experience and operational efficiency, as emphasized by CEO Chris Nicholas at the 2025 Investment Community Meeting. The integration of AI is also meant to improve the work environment at new store locations, like the recently opened Grapevine, Texas store.
The new âJust Walkâ/âJust Goâ technology eliminates traditional checkouts and creates a friction-free shopping experience, streamlining retail and enhancing customer convenience.
Chris Nicholas, Sam's Club CEO, stated, 'We're investing with intention - in our fleet, our associates, and the member experience - to become the world's best club retailer.'
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