#customer-experience

#customer-experience

Getting ready for a new business year is a crucial time. It presents the opportunity to reflect and make a list of a strategic changes to the way your company works. Small and simple tweaks in your approach can set your business up for sustainable growth and success. With so much in the pipeline and a lot to play for, it's worth getting the early preparations off to a strong start.

At AskNicely, we're on a mission to help service businesses grow by empowering teams to deliver consistently amazing customer experiences. Our platform makes it simple to collect real-time customer feedback and turn insights into everyday action, powering over 1,300 companies worldwide. Our culture is guided by three non-negotiables we call "living in the purple": Play to Win: We bring our best, collaborate closely, and move fast - progress over perfection. Love Your Feedback: We model curiosity and openness so we can keep learning and improving.

Reddit user agreatday2434 recently asked, "What happened at a public place that made you say, 'I'm never coming here again'?"

Now, Honig is bringing her innovation-first mindset to Samsung in the newly created role that puts her at the helm of the tech giant's customer experience and AI transformation. Her remit? Help customers understand how they can use AI more day-to-day. "I believe we are going through the most exciting phases of change in our history," she adds. "The AI revolution is one of the most important technological shifts we'll experience in our lifetime."

This week, Florida-based fiber provider Summit Broadband announced the implementation of a new brand promise. According to the company's announcement, "This strategic direction marks a significant step for Summit Broadband, reinforcing its investment in network infrastructure and its relationships with both residential and commercial customers across Florida. The company's renewed focus aims to drive innovation, foster stronger community ties, and ultimately deliver an unparalleled customer experience."

Poorly designed support flows frustrate users, but smart, intentional redesigns can turn a help center into an intuitive, self-service space that feels like a natural extension of the product. This improves the customer experience while reducing live support needs and helping internal teams spot common problems and solutions. Help centers are no longer afterthoughts; they're now core to digital product experiences and key drivers of user satisfaction, retention, and brand trust.

Sometimes it lets me down, but sometimes it really surprises me.

In 2025, businesses must think beyond the old ways and embrace new strategies for growth and efficiency. A key component of this shift is enhancing value through creativity, whether that means refining service delivery, optimising customer experience, or using tools like a collage editor to visually engage with clients. These small, but effective innovations can set service based businesses apart in a competitive market.

"We're learning a lot, I'm going to be honest with you," Mathews told the WSJ.

I started my career working for the Philippines tourism board. At that time, the Philippines - and its 7,000 islands - as a destination was relatively unknown in UK and Europe. In my 10 and a half years there, I had all sorts of roles learning about the industry and learning about marketing in general. My first task was to build the website, at a time when online travel portals were pretty much in their infancy.

The role of customer experience officer is becoming common and necessary for measuring and enhancing customer experience across organizations, especially through technical and people skills.

The newly enacted law establishes the VEO within the office of the VA secretary and outlines the oversight structure and duties of its Chief Veterans Experience Officer.

Brands are stuck between wanting to stand for something and constantly needing quick wins. Marketing has become a bit like fast fashion, cranking out disposable content for short-term clicks.

It's 2am and you're still working.

Olive Garden's mints are distinct with custom branding, featuring a green top and brown bottom, differentiating them from standard Andes mints which have all-brown packaging.

The ability to offer diverse payment methods is a vital factor driving business growth and customer satisfaction, especially in today's fast-paced digital economy.

Gabaldon emphasized the need for legacy brands to evolve while maintaining authenticity, stating it's about adapting without sacrificing their heritage. Collaborations serve as bridges to connect with cultural icons and modern consumers.

There are times when going through the self-checkout makes your grocery shopping trip easier. Instead of having to wait in line for someone to help you when you only have a few items in your cart, you can just buzz through the self-checkout line instead.