#customer-experience

#customer-experience

Over 70% of B2B buyers fully define their needs before ever reaching out to a vendor. Nearly half already have a shortlist in mind.

Avaya is integrating Model Context Protocol (MCP) into its Avaya Infinity CX platform to enhance customer experience environments based on real-time customer insights.

Holiday cover is a business-critical task, yet it's often overlooked until the last minute. We want to help businesses plan ahead so their customers still receive a five-star experience while their teams enjoy a well-deserved break.

Rolling through a drive-thru almost certainly guarantees that passing through patrons are hungry and seeking convenience. Take a look through the menu before approaching the ordering area.

Customer support has shifted from a defensive necessity into an offensive growth lever, emphasizing proactive personalization and predictive service models to enhance customer experience.

The wallet war is not merely a competition between payment apps, but a struggle for control between platforms and merchants, fundamentally reshaping customer relationships.

Typically, as time spent on mobile devices drops, so do problems experienced. However, the drop in problems this volume goes beyond that.

32% of customers say they would walk away from a brand they love after just one bad experience, no matter how long they've been loyal.

Facial recognition technology identifies individuals by capturing and analyzing unique facial features through algorithms and visual sensors, transforming how casinos serve their patrons.

Delivery details significantly influence customer experience, with 62% of shoppers stating that delivery speed impacts their purchasing decisions and 85% indicating they won't return after a bad experience.

Roadrunners prides itself on being the fastest beverage drive-thru in the world, boasting that customers can receive their orders in under 60 seconds.

"The moment a guest feels like they're being manipulated into spending more money, you've lost them. But when they feel like you're genuinely helping them discover something they'll love, they're not only willing to spend more—they're grateful for the recommendation."

Carmen Mortali has worked at McDonald's for 45 years, exemplifying dedication and commitment, stating that her job gives her purpose and joy.

Isabella Terranova faced challenges when attempting to pay cash at a gas station, reflecting the growing trend of businesses not accepting cash, leaving her in a difficult situation.

Closing the loop on customer feedback is critical; failure to follow up on unresolved issues can lead to customer loss and damage brand perception.

Portland International Airport, which moved from No. 10 in 2024 to No. 2 on this year's list, is a great example of the little things that make an airport great. One reader shared that, in Portland, there's usually some live music in the concourse, good food and drink options if you have time, and easy access to downtown via the light rail station at the airport.

"I've always been tall and plus-sized - I also have a larger foot size. It's always been hard to find clothes that fit me - and when I discovered ASOS as a teen it became my safe haven and my go-to because they had such a range of sizes."

This joint venture brings together Cornerstone's extensive national home lending experience with Tresidio's trusted reputation and market expertise, creating unmatched value for homebuyers.

Nicola found a dead black beetle in her vermicelli noodles after ordering from Ho Lee takeaway. She stated it looked like it had been cooked and was disgusted.

Chris Farnell reported a continuous queue from 11am to 9:30pm on opening day, with wait times of around 45 minutes and high customer satisfaction.

A menu is not a static document. It's a living reflection of a store's professionalism, accuracy, and commitment to customer care.

Revolut Pay offers a seamless checkout experience on airline sites, allowing users to quickly pay and earn rewards without the hassle of traditional payment methods.

The shift from traditional product management to more AI-driven development is indeed a cultural change, especially in high-stakes industries where risk aversion is natural.

Center Coffee's rebranding aims to maintain consistency across its locations while recognizing the unique characteristics of each space, balancing uniformity and individuality.

For manufacturing defects, customers must provide proof, including images, and ensure that their bed frame is suitable, as warranties are voided if misused.

"Whatever customers need in 2025, 2030, we won't take any of that off the table," Bob Jordan told CNBC on Wednesday.

There was a couple, probably in their 70s, who couldn't figure out how to do it; and so I approached them... The smile he got on his face when he scanned and was able to just slide his finger and check out, it was priceless.

Tolga Öncü, Ingka Group's Chief Operating Officer, emphasizes that 'Food has always been very important for IKEA… enabling even more people to enjoy our restaurant offer.'

When you remain centered on prioritizing customer needs and experiences, you create a foundation of trust and understanding that fosters long-term loyalty.