"In business, it's now fatal. Customers in 2025 don't wait hours for a callback or even minutes for an email. They expect answers instantly, on the same screen where they shop, bank, and scroll. And if a company can't respond? They simply move on to one that can. That's why chatbots and conversational AI have shifted from "nice to have" to "mission critical.""
"Why Delayed Responses Are Bleeding Business The numbers are blunt: 70% of consumers expect 24/7 service. 80% switch brands after just one bad support experience. Businesses that fail to respond quickly lose, on average, 10-15% of potential sales. Phone lines are expensive. Email feels outdated. Social media is too public to solve problems at scale. That leaves chat: fast, private, scalable, and increasingly intelligent."
Customers in 2025 expect immediate answers on the same screen where they shop and bank. Seventy percent of consumers expect 24/7 service and 80% switch brands after one bad support experience. Delayed responses cost businesses an average of 10–15% of potential sales. Global chatbot market growth to nearly $27 billion by 2030 reflects this shift. Chatbots provide fast, private, scalable customer engagement and guide purchases, handle routine requests, and create new growth channels beyond call center cost savings. In Kuwait, over 99% internet penetration and mobile-first consumers make real-time chatbots essential for survival.
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