"It's a familiar frustration: You miss your connection because of a delayed flight. The line at the customer assistance desk is 30 people deep. The airline app offers little help, and the call center puts you on hold for half an hour. Will you ever escape Newark Liberty International Airport (EWR)?"
"Enter Hopper Technology Solutions (HTS) Assist, a new generative AI travel agent that helps customers with post-booking travel questions, changes, and disruptions. HTS assist was built by Hopper, the mobile-only travel-booking platform that's known for its intuitive, user-friendly interface and for predicting flight prices with near-flawless accuracy and pinging users when it's time to book."
"A few clicks-"my trips" and "contact support"-from Hopper's main page now opens an interface where travelers can talk to or text the AI assistant for help with things like rebooking missed connections and processing refunds for canceled trips. HTS Assist is built to converse in natural language-it's been trained on millions of real-world conversations-and is capable of communicating in 30 different languages. Hopper says it has taken a "model-agnostic" approach to creating HTS Assist, working with leading large language models and its own travel-specific training data."
Travelers commonly miss connections due to delays and encounter long assistance lines, limited app support, and lengthy call-center holds. Hopper introduced HTS Assist, a generative AI travel agent that handles post-booking questions, changes, and disruptions. The assistant can be accessed via 'my trips' and 'contact support' from Hopper's main page to chat or text for rebooking missed connections and processing refunds. HTS Assist was trained on millions of real-world conversations, supports 30 languages, and uses a model-agnostic approach combining leading large language models with Hopper's travel-specific training data. The tool aims to reduce wait times and improve traveler support.
Read at Fast Company
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