"The pace of change in the workplace is relentless, especially when it comes to navigating AI transformation. I've spent my career helping organizations adapt, and I can say this with certainty: the real difference between teams that thrive and those that stall isn't the toolset-it's how effectively they manage change. And the urgency to get it right has never been greater. Without the right change management, investing in new technology is not going to give you the results you seek. Leaders need to think deeply about how work gets done, how teams collaborate, and how value is created from new tools."
"Before joining ClickUp, I managed business systems at a large healthcare company. We had every SaaS tool you could imagine, including accounting, HR, engineering, marketing, and investment platforms. Each team had its own favorites, and none of them talked to each other. The result? Persistent bottlenecks, lost hours, and constant IT interruptions just to get a status update. This is Work Sprawl: the proliferation of disconnected tools, fragmented workflows, and lost context-an obstacle to effective change management."
"When information is scattered and teams switch between systems, productivity declines, innovation stagnates, and engagement wanes. It also extracts a heavy financial toll: $2.5 trillion lost in global productivity."
Relentless workplace change, especially AI transformation, requires effective change management rather than solely new tools. Investing in technology without addressing how work gets done, how teams collaborate, and how value is created will fail to deliver expected results. Disconnected SaaS tools and fragmented workflows create Work Sprawl, producing bottlenecks, lost hours, IT interruptions, declining productivity, stalled innovation, and lower engagement. The global cost of scattered information and system switching reaches an estimated $2.5 trillion in lost productivity. Technology rollouts commonly fall short when stakeholders do not understand why changes matter or how they will improve daily work.
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