"On Thursday at an internal town hall, BNY CEO Robin Vince unveiled the next-generation version of Eliza, its AI platform that allows employees to create bespoke agents and carry out tasks such as accelerated check processing built on reams of company data. "We think of AI as generating capacity for us," Vince said at the town hall. According to a BNY spokesperson, 98% of the company's employees are trained on generative AI, with the majority using Eliza daily."
"Named after the wife of Alexander Hamilton, who founded BNY's corporate predecessor, Eliza has stood as the flagship AI product of the 240-year-old bank. The new update for Eliza, which first launched in 2024, will focus on allowing employees to access data across different sources, from different hubs within BNY to live market data, with the goal of increasing speeds for responding to clients."
BNY is unveiling a next-generation version of Eliza, its AI platform that enables employees to create bespoke agents and perform tasks like accelerated check processing using extensive company data. Company leaders characterize AI as generating capacity, and a BNY spokesperson reports that 98% of employees are trained on generative AI, with the majority using Eliza daily. The upgrade emphasizes cross-source data access, linking different internal hubs and live market data to speed client responses and reduce briefing preparation from hours to minutes. Industry tracking shows widespread AI references across top banks, though only a few report measurable financial impact so far.
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