Disney+ received a disappointing rating of 75 in the American Customer Satisfaction Index, ranking 11th out of 13 streaming services. The overall industry rating dropped by 1% to 78. ESPN+, owned by Walt Disney Co., finished last with a rating of 69 after falling 8%. Ratings were determined by a comprehensive consumer survey covering various factors, including app quality and programming variety. Since its launch in November 2019, Disney+ has struggled financially, reporting modest revenue of $6.12 billion despite having 126 million subscribers, while competitors like Netflix continue to outperform significantly.
Disney+ received a low rating in the new American Customer Satisfaction Index, finishing 11th among 13 streaming services, which highlights its struggles in a competitive sector.
The streaming industry overall had a rating of 78, with Disney+ specifically dropping to 75, emphasizing the need for improvement in customer satisfaction to remain competitive.
Disney+ has had a mediocre performance since its launch in November 2019, losing billions and only recently turning a profit amidst ongoing revenue challenges in comparison to competitors.
Despite a subscriber count of 126 million, Disney+ generated modest revenue of $6.12 billion, showcasing difficulties when compared to industry giants like Netflix.
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