Gen Z is changing the way phone conversations start. Many in this generation believe the caller should initiate with a greeting rather than the person answering. This perspective arises partly due to the overwhelming number of spam calls. By remaining silent until the caller speaks, they can better screen for legitimate communication. This shift in etiquette also reflects their experiences with technology and a more cautious approach to potential scams, leading to different expectations around phone interactions.
Gen Z is reshaping phone etiquette by often expecting the caller to initiate the conversation instead of greeting them when they answer the phone.
The generation, raised in a post-landline universe, faces a different reality of communication where spam calls dictate new behaviors in how they engage on calls.
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